Returns & Exchanges
At Fox Umbrellas, we take pride in our artisanal craftsmanship; however, if you are not entirely satisfied with your purchase, you may return your item within 30 days of receipt. All returned items must be in their original, unused condition and include all luxury packaging and tags.
Initiate Your Return
Contact our customer service team with your order number to receive a Return Plastic Authorization (RPA) and a prepaid shipping label.
Prepare the Package
Securely pack your umbrella in its original shipping box to prevent damage during transit, ensuring the RPA form is included inside.
Ship the Item
Affix the provided return label to the exterior of the box and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our master craftsmen inspect the returned item, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing